Aspen Search Group is conducting a search for an Inside Sales Coordinator for a client in Livonia. There will be no outside/outbound sales calls, all inbound client inquiries.

This is a Direct Hire opportunity with up to a 10% annual bonus.

Great benefits to include 401K (with a company match)

Pay: $21.63/hr to $24.04/hr based on experience


The Inside Sales Specialist position is responsible for handling all customer inquiries, to include answering calls/e-mails, processing orders, answering general questions, handling complaints & rejections and any other customer needs.


·         Answer phones and place customer orders

·         Process EDI orders

·         Build and maintain strong relationships with customers and suppliers

·         Maintain customer specification files

·         Handling of Certificates of Compliance and Material & Product Specifications

·         Pursue pricing from vendors on new and repeat orders

·         Handle customer inquires via phone, email, and in person

·         Sourcing of all potential packaging components

·         Coordinate sampling to customers

·         Quote customers

·         Maintain price pages for customers

·        Entering purchase orders and sales order of warehouses

·         Daily use of Outlook

·         Daily use of VAI (AS400 based system)

·         Daily use of CRM (customer relationship management)

·         Daily/weekly follow up on open orders

·         Handling of freight

·         Fill out paperwork for international shipments

·         Process freight claims

·         Handle quality complaints/rejections (process debits/credits and issue RA’s)

·         Forecasting of customer ware as required by customer

·         Invoice review prior to billing as required by customer

·         Approve storage and freight invoices for payment as required

·         Send weekly open order reports to customers as required

·         Notify customers of aged inventory to be released

·         Process color match requests

·         Reconcile inventory weekly/monthly

·         Maintain and enhance sample room

·         Present Vendor presentation at monthly staff meeting on rotating basis

·         Manage, coordinate & inspect warehouse materials at outside warehouse

·         Maintain supplier lists and files

·         Project management

·         Full support to outside sales force as needed

·         Other tasks as assigned by the Inside Sales Manager or Vice President


High School Diploma
Bachelor’s Degree in a business related discipline or 5 years’ experience in customer service
Longevity in employment history
Strong customer service skills
Computer skills, Microsoft Office including, Outlook, Word,  Excel
Good organization & follow up skills
Work at fast pace and be able to multitask
Strong phone & email skills (most customer service provided through these means)
Accurate, analytical attention to detail
Ability to work with a team or independently when needed
Strong math skills
Outside/inside sales experience a plus but not required
Purchasing experience a plus but not required
Prior experience working for a distributor a plus but not required
Shipping/logistics experience a plus but not required

For consideration please send resumes to vyoung@aspen-search.us

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