Distributor
Aspen Search Group is conducting a search for an Inside Sales Coordinator for a client in Livonia. There will be no outside/outbound sales calls, all inbound client inquiries.
This is a Direct Hire opportunity with up to a 10% annual bonus.
Great benefits to include 401K (with a company match)
Pay: $21.63/hr to $24.04/hr based on experience
SUMMARY:
The Inside Sales Specialist position is responsible for handling all customer inquiries, to include answering calls/e-mails, processing orders, answering general questions, handling complaints & rejections and any other customer needs.
ESSENTIAL RESPONSIBILITIES:
· Answer phones and place customer orders
· Process EDI orders
· Build and maintain strong relationships with customers and suppliers
· Maintain customer specification files
· Handling of Certificates of Compliance and Material & Product Specifications
· Pursue pricing from vendors on new and repeat orders
· Handle customer inquires via phone, email, and in person
· Sourcing of all potential packaging components
· Coordinate sampling to customers
· Quote customers
· Maintain price pages for customers
· Entering purchase orders and sales order of warehouses
· Daily use of Outlook
· Daily use of VAI (AS400 based system)
· Daily use of CRM (customer relationship management)
· Daily/weekly follow up on open orders
· Handling of freight
· Fill out paperwork for international shipments
· Process freight claims
· Handle quality complaints/rejections (process debits/credits and issue RA’s)
· Forecasting of customer ware as required by customer
· Invoice review prior to billing as required by customer
· Approve storage and freight invoices for payment as required
· Send weekly open order reports to customers as required
· Notify customers of aged inventory to be released
· Process color match requests
· Reconcile inventory weekly/monthly
· Maintain and enhance sample room
· Present Vendor presentation at monthly staff meeting on rotating basis
· Manage, coordinate & inspect warehouse materials at outside warehouse
· Maintain supplier lists and files
· Project management
· Full support to outside sales force as needed
· Other tasks as assigned by the Inside Sales Manager or Vice President
EDUCATION AND EXPERIENCE:
High School Diploma
Bachelor’s Degree in a business related discipline or 5 years’ experience in customer service
Longevity in employment history
Strong customer service skills
Computer skills, Microsoft Office including, Outlook, Word, Excel
Good organization & follow up skills
Work at fast pace and be able to multitask
Strong phone & email skills (most customer service provided through these means)
Accurate, analytical attention to detail
Ability to work with a team or independently when needed
Strong math skills
Outside/inside sales experience a plus but not required
Purchasing experience a plus but not required
Prior experience working for a distributor a plus but not required
Shipping/logistics experience a plus but not required
For consideration please send resumes to vyoung@aspen-search.us