Customer Service Representative

For consideration, please send resume to: vicky@aspen-search.us

Contract to hire role with generous benefits and PTO once hired!

Location: Novi, MI

Hours: Monday – Friday, 40 hours a week. 8 hours office hours are flexible between 7.30a.m. – 5.30p.m.  100% in office

Benefits:

100% company paid Medical Insurance for the employee and their spouse
100% company paid Dental Insurance for the employee and their spouse. 50% company paid Medical and Dental insurance coverage for dependents. 
100% company paid Life Insurance, Short Term disability insurance and Long-term disability Insurance.
401(K) retirement savings plan with up to 4% company match.
Flexible work schedule with flex time.
20 paid vacation days the first full year of employment
8 paid holidays per calendar year.

Job Description:   

Our client is a world market leader in providing liquid and gas filtration equipment with subsidiaries and sales/service offices strategically positioned around the globe.  They are seeking a Customer Service Representative to assist their Fulfillment Team to provide exceptional customer service in a demanding environment for replacement parts for filter equipment. Seeking someone who can prioritize the many different aspects of the job from quoting, entering orders, invoicing, resolving order complications and working closely together with the customer and our complete team.

Responsibilities:

Processing quotes and orders for aftermarket spare parts in a timely manner through ERP system (Sage)
Responding to customer inquiries via phone, email, and video calls
Tracking orders and providing accurate shipping information, including freight rates and delivery dates
Process Return Merchandise Authorizations
Proactively following up with customers on quotes and orders, strengthening relationships with customers and key decision makers
Arranging prepayments, invoicing & processing credit card payments and all related accounts receivable responsibilities
Resolving customer complaints and order complications
Actively use our CRM tool to record interaction with customers and prospects.
Entering required information into our customers’ portals
Continuous communication with our factory in Germany
Working with the Service department to process service work quotes and orders
Other tasks and duties as assigned
Requirements:
2-5 years’ of customer service experience and ERP system experience
Proficient in Microsoft Office products with excellent written and verbal communication skills
Open to communicate with customers and suppliers in a professional way via video calls 
Detail oriented and mathematically competent
Efficient with a proven timely turnaround and being self-motivated and persistent
Skilled with juggling tasks in a fast-paced environment
Bilingual in English/Spanish or German is