Application Engineer

Position Title:  Application Engineer

Direct applications to vicky@aspen-search.us

Location:  Greer, SC

Position Overview:

The purpose of this position is to drive product market penetration by identifying the best engineering solutions to customers’ needs. In this position, you will need in-depth understanding of the product, installation, alarms, and troubleshooting. Extensive travel may be required depending on the project for onsite surveys, commissioning, and other needs. Between projects, priority will be creating and maintaining existing technical documentation such as installation manuals, drawings, and service memos.

Key Job Responsibilities:

Onsite Support

• Conduct site surveys and onsite commissioning/startup for installs
• Supervise and coach contractor’s field installation and commissioning
• Perform diagnosis of issues, alarms, component failures, and potential software issues in HVAC systems
• Provide guidance for contractors during installation and integration, such as electrical, piping, ducting, and remote monitoring integration
• Lead field trials for new product introduction and provide onsite supervision and where required including software upgrade
• Review project closeout package and signoff on HVAC projects for factory warranty
• Respond to emergencies when required

Product Documentation and Support

• Create and maintain existing documentation such as product installation manuals, drawings, service memo
• Review project submittals, floorplans, shop drawings, and site-survey information
• Research and suggest options on HVAC product and installation and integration methods
• Conduct product introduction and training for end-users
• Report field observation for engineering teams to continuous product improvement
• Identify opportunities, customer requirements, and customer pain points. Use this information to develop input for future product development

Qualifications:

Education and Experience

• 4-year degree in Electrical/Mechanical engineering or similar
• 3+ years’ experience with HVAC systems
• Prior understanding electrical and mechanical codes is a plus

Skills:

• Strength of personality and character to lead training sessions
• Strong organizational skills and communication abilities
• Experience working with MS OFFICE (Outlook, Excel, Word and Power Point)

Physical Demands & Work Environment:

• Ability to travel (moderate to extensive depending on project)
• The position is based in an office environment with occasional opportunities for remote work.
• Prolonged periods of sitting at a desk and working on a computer.