Website Michigan Staffing / Aspen Search Group
Bridging people to people
To apply, send resumes to vicky@aspen-search.us
Hours: Monday – Friday 9am-5pm (100% in office)
Job Summary: Our client is growing and looking to add to their team. The Activations Specialist is responsible for onboarding new customers and ensuring a smooth, successful implementation experience. This role serves as a key point of contact during account activation, working closely with customers, internal teams, and third-party partners to deploy hardware, configure software, and confirm processing readiness. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, evolving environment.
Key Responsibilities
- Guide new customers through the onboarding and account activation process
- Respond to customer inquiries via email, chat, and phone related to implementation and setup
- Download, deploy, and troubleshoot credit card processing hardware
- Assist customers with installation and training on software, gateways, and hardware
- Manage and coordinate all third parties involved in account onboarding
- Monitor account activity to ensure successful transaction processing
- Provide training and support on reporting tools and system functionality
- Collaborate with sales, product, and support teams to ensure a seamless customer journey
- Create and maintain repeatable onboarding processes, resources, and frameworks
- Manage daily tasks and prioritize work to meet customer and business needs
- Deliver the highest level of customer service at all times
- Update and contribute to the internal knowledge base
- Perform, organize, and streamline operational tasks to reduce errors and improve efficiency
- Adapt to changing responsibilities and duties in a dynamic work environment
Qualifications & Skills
- 1-3 years of experience in customer service
- Strong customer service and communication skills
- Technical aptitude with hardware, software, and troubleshooting (not required)
- Ability to manage multiple tasks and stakeholders simultaneously
- Detail-oriented with a process-improvement mindset
- Comfortable working in a fast-paced, changing environment
- Collaborative team player with a proactive approach to problem-solving
Compensation & Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Career development and training opportunities
Company Culture/Perks:
- Terrace Patio with BBQ Grill
- Catered lunches
- Team building events
- Annual holiday party
- Gaming area with pool table, ping pong table, shuffleboard, foosball and arcade games
- Office gym
- Wellness room
To apply for this job please visit aspen-search.us.