Machine Field Support Specialist

For consideration please send resume to: vicky@aspen-search.us

Position Summary:  Currently seeking a Machine Field Support Specialist for a stable and growing  non-automotive company. Ideal candidate have a technical aptitude, ability to assemble and disassemble equipment, Self-motivated with good analytical & troubleshooting skills with Proficiency in Microsoft applications.  Direct Hire role with competitive compensation, benefits and PTO.  Role located in Allen Park.  The Technical Support Specialist plays a critical role in ensuring customer satisfaction through expert technical assistance and training. The role involves collaboration with manufacturing, sales, R&D, and accounting departments, and includes occasional travel across North America to provide on-site support and training.

Key Responsibilities:

• Diagnose and resolve software, electrical, and mechanical issues related to equipment.
• Deliver comprehensive training to customers on equipment hardware and  software
• Maintain up-to-date knowledge of equipment functionality and proprietary programming software.
• Provide proactive support to minimize technical issues and enhance customer experience.
• Respond promptly to inquiries regarding product features, specifications, and repairs.
• Conduct post-resolution follow-ups to ensure customer satisfaction.
• Travel 20%-50% for on-site customer technical support and training sessions.
• Adhere to departmental KPI’s to insure strategic business outcomes

Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years in a technical support or related role
• Strong troubleshooting skills for mechanical, electrical, and water flow systems.
• Ability to assemble and disassemble equipment using various tools.
• Experience delivering both one-on-one and classroom-style training.
• Knowledge of customer service best practices.
• Familiarity with small-scale manufacturing environments preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with Inventory Management or ERP systems is a plus.
• Excellent written and verbal communication skills; bilingual in Spanish is advantageous.
• Professional, reliable, and capable of managing high-pressure situations.
• Collaborative team player with strong interpersonal skills.

Benefits:

• Medical benefits through Blue Cross Blue Shield of Michigan or Blue Care Network with HSA and FSA plans available
• Dental and Vision insurance through Delta
• Generous PTO and holiday schedule
• 4% match of 401 (k) investment
• Life Insurance and Disability Insurance