Michigan Staffing
Please email resumes to: scout@michiganstaffing.com
Job Description: Michigan Staffing is hiring a short-term Customer Service Representative for our client in New Hudson (Wixom area).
Job Summary: The Customer Service Representative role is one of a creative, tenacious problem solver. In this role you are the primary source to provide timely and accurate solutions to requests from internal and external customers. This position collaborates with other members of the Customer Support Team ensuring customer expectations are met.
Hours: Monday – Friday 8:30 am to 5:00 pm
Hybrid schedule after training. Monday – Wednesday in the office, Thursday – Friday Work from home.
Pay: $19.00 /HR, Weekly Pay
Duties and Responsibilities:
- Respond to phone calls and emails from customers promptly with accurate information (via phone and email). This includes inquiries about product troubleshooting, warranty support shipments, order status and returns
- Log all documentation in the customer service database
- Actively identify problems and opportunities for change and implement solutions
- Accurately enter and review customer accounts and shipments and provide customers with any feedback related to product information
- Actively seeks information to understand customers circumstances, problems, expectations, and needs
- Report and record findings from customers to internal departments such as Quality, Engineering, and Manufacturing regarding product issues, information, and installations
- Other duties and responsibilities as required
Requirements and Qualifications:
- High School Diploma or GED
- Minimum 3 years of Customer Service/Customer Support experience
- Proficient level experience working with MS Office (Word, Excel, PowerPoint, etc.)
- Demonstrates clear, professional, and respectful verbal and written communication in all interactions
- High level of attention to detail and accuracy
- Strong problem solving and detail oriented
- Plumbing industry experience is a plus
Please send resumes over to scout@michiganstaffing.com or courtney@michiganstaffing.com
To apply for this job please visit apply.michiganstaffing.com.