Mechanical Support & Training Specialist

Currently seeking a Mechanical Support & Training Specialist for a stable, growing non-automotive company in Taylor, MI. The ideal candidate has a technical aptitude, the ability to assemble and disassemble equipment is Self-motivated with good analytical & troubleshooting skills, and is proficient in Microsoft applications.

DIRECT HIRE, Salary plus generous benefits that start on day 1

Medical/Dental/Vision
10 PTO Days
Plus two weeks of paid shutdowns ( 4th of July week and Christmas/new year’s)
Plus 10 Paid holidays
401K with company match
Work/life balance
Unlimited coffee/lattes and cappuccinos
·         Education/training focused (paid)

Job Description:

The Mechanical Support & Training Specialist requires initiative, teamwork, excellent communication, and reporting skills. The position is primarily driven by customer issues and calls but will require coordination with sales, manufacturing, R&D, and accounting. It is an office-based position with frequent travel to customer sites in North America.

 

Job Duties:

·         Successfully resolved mechanical, electrical, and software  issues related to Equipment

·         Educate and train customers on the hardware & software of the Equipment

·         Work on the production floor to learn the manufacturing process and troubleshooting techniques

·         Learn proprietary software used to program machines

·         Proactively assist customers in avoiding or reducing problem occurrence

·         Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs of current and discontinued products and parts

·         Provide excellent service and be willing to learn all aspects of the equipment operation

·         Be a friendly team player that is comfortable interacting with staff and end users at all levels

·         Learn all aspects of the equipment operation

·         Perform post-resolution follow-ups to technical support inquiries

·         Travel to customer sites regularly (up to 50%)

 

Qualifications:

•        Bachelor’s degree or higher

•        Minimum five years of experience in a similar position

•        Must have a mechanical aptitude and ability to assemble and disassemble Equipment using many different tools

•        Training experience (one on one as well as instructor-led classroom training)

•        Knowledge of customer service principles and practices

•        Experience in a (small) manufacturing environment preferred

•        Self-motivated with good analytical & troubleshooting skills

•        Professional, reliable, and able to handle stressful situations

•        Proficiency in Microsoft applications (Excel, Word, PowerPoint, Outlook)

•        Experience with Inventory Management / ERP Systems desired

•        Excellent written and verbal communication skills (Spanish or French is a plus)